Shipping & Delivery

At SARATTI, every order is handled with care, precision, and intention. We offer insured express shipping worldwide, with complimentary shipping available on orders above USD $500, ensuring your jewelry arrives safely and securely.

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Shipping Overview

All SARATTI orders are shipped via trusted express couriers and are fully insured until delivery.

Please note that ship-out time and delivery time are separate:

Ship-out time refers to when your order leaves our workshop or fulfillment facility.
Delivery time refers to the transit period after your order has shipped.

Estimated ship-out timelines are displayed clearly on each product page.

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Delivery Time Estimates

(Once your order has shipped)

Delivery times are estimates and may vary slightly depending on destination, courier performance, and customs processing.

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Shipping Options & Duties

Complimentary insured express shipping is available on orders above USD $500.
Orders below this threshold may incur a shipping fee, which will be calculated at checkout.

Depending on your destination, you may be able to choose between two shipping options:

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Duty Paid (DDP) — Hassle-Free Delivery

With Duty Paid shipping, all import duties and taxes are handled for you.
Your order is delivered directly to your address with no additional fees on arrival.

This option is ideal if you prefer a smooth, hands-off delivery experience.

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Self-Clearance — Faster Transit

With Self-Clearance shipping, your order may arrive faster, as customs clearance is handled directly by the courier and recipient.

Please note that local duties, VAT, or import fees may apply and are the responsibility of the recipient, depending on your country’s regulations.

This option is ideal if you prefer shorter delivery times and are comfortable handling customs clearance.

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Customers may select their preferred shipping option at checkout or leave a note in their cart.
All available shipping options are 100% complimentary.

All we want is for your jewelry to reach you safely, smoothly, and beautifully — whichever option you choose.

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Shipping Categories

• Super Express
  Eligible pieces are prepared and dispatched within 48 business hours.
  Orders placed on weekends or public holidays will be processed on the next business day.
• Ready to Ship
  These pieces are already completed and typically ship within 3–5 business days.
• Crafted for You
  Made-to-order pieces are handcrafted specifically for you and typically ship within approximately 3 weeks (15 business days).

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Shipping Destinations

SARATTI proudly ships to customers in over 150 countries worldwide. Complimentary shipping is available for select destinations on orders above USD $500.

If you are unsure whether your country qualifies for complimentary shipping, please contact us via WhatsApp at +852 9424 2327 or email support@saratti.com, and our team will be happy to assist.

For destinations not covered by complimentary shipping, a flat shipping fee of USD $50 will apply.
Customs duties, VAT, and any associated import fees are the responsibility of the recipient.

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Secure Shipping

We ship exclusively via trusted international carriers such as FedEx, DHL, UPS, and equivalent insured express courier services to ensure the safe and secure delivery of your jewelry.

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Expedited & Priority Orders

If you require expedited handling or have a time-sensitive request, please contact us at support@saratti.com before placing your order. Our team will advise on available options.

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Insurance & Signature Requirement

All SARATTI shipments are fully insured until delivery.
For security purposes, adult signature is required upon delivery for all orders.

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Delivery Address Policy

To ensure secure and verified delivery, SARATTI ships only to residential or business addresses.
We are unable to deliver to P.O. Box addresses.

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Order Tracking

Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your shipment in real time.

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Packaging & Discreet Delivery

Every SARATTI order is carefully packaged to ensure maximum protection during transit.
We use discreet outer packaging to maintain privacy and security throughout delivery.

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Gift Packaging

While we do not offer traditional gift wrapping, all SARATTI pieces are presented in an elegant jewelry box, suitable for gifting.

For special occasions, your order also includes a refined gift box, ensuring a beautiful presentation.

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Note

• Delivery timelines provided on this page are estimates from our shipping partners and may vary during peak periods or due to unforeseen events such as customs processing delays or courier disruptions.
• For the most up-to-date information regarding customs clearance or courier delays, we recommend contacting the relevant courier directly. You may also reach out to our team for assistance.
• Most SARATTI pieces are crafted to order, with estimated ship-out timelines displayed on each individual product page.
  For the most accurate preparation timeframe, please refer to the product page of the item you are purchasing.

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Mainland China Orders

For customers located in Mainland China, shipping arrangements are handled separately by our local team.
Please contact our Mainland China team directly via WeChat:
WeChat ID: SarattiJewelry
Our team will be happy to assist with availability, timelines, and delivery options.

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International Shipping Availability

International shipping is available for clients residing outside of Hong Kong.

If you are located in Hong Kong or are unsure whether international shipping applies to your location, please contact our team prior to placing your order for guidance.

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Need Assistance?

If you have a time-sensitive request or questions about shipping options, our concierge team is always happy to assist.
Please contact us at support@saratti.com.

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