Once your order is placed, your piece enters a carefully guided journey of creation. For designs featuring a center stone, our in-house gem team may share selected options for your approval, allowing the experience to feel even more personal.

Whether your piece involves stone selection or not, we remain attentive from beginning to end, with thoughtful updates shared along the way as it moves through its next stages before final presentation and shipment.

Your piece will be crafted to preserve the beauty, proportions, and overall character of the design you have chosen. Depending on the center stone, subtle variations may naturally occur, which is part of what makes fine jewelry feel personal and unique. For select creations, our atelier may share imagery or videos during the process so you can feel more closely connected to the journey of your piece. In every case, the final result is created with exceptional care to reflect the design beautifully.

Absolutely. SARATTI is rooted in bespoke craftsmanship, and we believe every piece should feel deeply personal to the one who wears it. If you love a design but would like to refine a detail, request a different gemstone, or make the piece even more uniquely yours, simply submit a Private Inquiry just beneath the Add to Cart button. One of our jewelry concierges will personally reach out in less than 4 hours to guide you through the possibilities.

Your order includes your SARATTI jewelry piece, a SARATTI Certificate of Authenticity, a Luxury Presentation Box, a Complimentary Jewelry Pouch, Free Insured Shipping & Duties Covered for the US and UK, Lifetime Support.

Yes. SARATTI offers Free Insured Shipping worldwide so your piece arrives with the care and security it deserves. For orders shipping to the US and UK, duties are covered as part of the SARATTI experience.

For orders shipping to the US and UK, duties are covered as part of the SARATTI experience.

For other destinations, any applicable taxes or import-related charges may vary depending on local regulations.

Of course. We understand that many SARATTI pieces are chosen for deeply meaningful moments. If your order is intended as a surprise, we take extra care to ensure the presentation remains discreet and elegant throughout the delivery experience.

The estimated shipping timeframe for each piece is displayed on the product page, allowing you to review the expected timing before placing your order.

We accept Visa, Mastercard, American Express, Bank Deposit, PayPal, and other secure payment methods to make your experience as smooth as possible. Should you require an alternative payment arrangement, our team will be pleased to assist where possible.

Your SARATTI piece is covered by our Lifetime Craftsmanship Warranty, giving you added reassurance in the quality and care behind every creation. You may view our Warranty & Guarantee page for full details.

Yes. To begin, kindly submit a Private Inquiry and our team will assist you in enrolling in a tailored payment arrangement. A minimum 50% down payment is required to secure the piece you love, with the remaining balance payable over up to 6 months, completely interest-free. Throughout the process, updated invoices are shared for complete clarity and transparency at every stage.

Because each SARATTI creation is prepared with intention, return and exchange eligibility depends on the piece you choose. Eligible ready-to-ship items, including select LUMEN designs, may be returned within 14 days of delivery when returned in original condition with all accompanying packaging and documentation.

As made-to-order and bespoke pieces are thoughtfully created around your selection and crafted with you in mind throughout the process, they are generally considered final sale once production has commenced. For full details, we invite you to review our Return & Exchange Policy.